Terms and Conditions

Whilst every effort will be made to maintain the current charges it is inevitable that they need adjusting periodically, to maintain our very high standard of boarding.

A FULL DAYS BOARD is charged for the day of arrival AND the day of departure (unless collected by 10.30am) to allow for the essential disinfecting and preparation of the chalet.

Payment of boarding fees will be made on collection of your cat or in the case of long term boarders accounts will be paid monthly. Fees can be paid only in CASH or CHEQUE. (We do NOT have the facilities to process credit or debit cards).

In the event of owners arriving late (next day) or returning early from holiday, the FULL PERIOD for which the cat/s are booked will be charged.

At CHRISTMAS, NEW YEAR and EASTER the MINIMUM FEE will be equivalent to 5 DAYS BOARDING.

We have a MINIMUM BOARDING FEE OF £20 at all other times.

Definite bookings should be made as early as possible. It is helpful if firm dates and times of arrival are given, together with any up to date information on your cat (existing customers). FULL details names, age, sex, likes and dislikes along with details of the cats normal diet for all new boarders.

If a booking is cancelled with less than 14 days notice, a cancellation fee of £20 will be charged. Less than 7 days notice or ‘Non Arrival’ £20 or the total booking fee will be charged (whichever is the greater).

 

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The Lodge

Bluehayes

Near Broadclyst

Exeter

EX5 3BA

 

01392 469742

Opening Hours

Our opening hours are:

Mon-Sat  08:30-17:30

Sun         09:00-13:00